Returns & Exchange Policy

At TimTimana, we want you to be completely satisfied with your purchase. We carefully inspect every order before dispatch. If you receive an item that is damaged, defective, incorrect, or does not meet the conditions outlined below, please contact us so that we can assist you.

Exchange Eligibility

An exchange may be requested within 7 days of receiving your order, provided that the item:

Is unused and unworn.
Has not been washed, altered, or damaged.
Is returned with its original packaging, tags, and accessories, where applicable.
Has not been exposed to perfume, makeup, stains, or other substances.
Is in the same condition in which it was received.

Items Eligible for Exchange

We may accept exchanges in cases such as:

Incorrect item received.
Incorrect size received.
Item received with a manufacturing defect.
Item damaged during delivery.

Please contact us as soon as possible after receiving your order and provide clear photographs/videos of the issue where required.

Items That Cannot Be Returned or Exchanged

For hygiene, customization, and quality-control reasons, the following items may not be eligible for return or exchange:

Customized or made-to-order outfits.
Altered or modified items.
Items that have been worn, washed, stained, or damaged after delivery.
Sale, clearance, or promotional items, unless the item is received damaged or incorrect.
Items specifically marked as Final Sale / Non-Exchangeable.

Size & Fit

Customers are responsible for selecting the correct size. Please carefully review our size guide before placing your order.

If you require assistance with sizing, please contact our team before placing your order.

An exchange due to a change of preference or incorrect size may be subject to availability and applicable delivery charges.

Exchange Process

To request an exchange:

Contact TimTimana through WhatsApp or email within [X days] of receiving your order.
Provide your order number and details of the issue.
Share photographs/videos if requested by our team.
Our team will review the request and confirm whether the item qualifies for exchange.
Once approved, you will receive instructions for returning the item.

Please do not send an item back without receiving confirmation from our team first.

Return Shipping

If the exchange is required because TimTimana sent an incorrect, defective, or damaged item, we will work with you to resolve the issue.

If the exchange is requested due to size, preference, or any reason other than an error or defect on our part, the applicable return and/or delivery charges may be the customer's responsibility.

Refunds

TimTimana primarily offers exchanges rather than refunds.

Refunds may only be considered in exceptional circumstances, such as when the ordered item is unavailable and a suitable replacement cannot be provided.

Any approved refund will be processed through the applicable payment method and may take additional business days to reflect in the customer's account.

Customized & Made-to-Order Products

Customized and made-to-order outfits are prepared specifically according to the customer's requirements. Because of their personalized nature, these orders are generally non-returnable and non-exchangeable unless the item is received damaged, defective, or significantly different from the confirmed order specifications.

Customers are encouraged to confirm measurements, colors, fabrics, and customization details carefully before placing a custom order.

Important Note

TimTimana reserves the right to refuse an exchange if the returned item does not meet the conditions mentioned in this policy.

For assistance with returns or exchanges, please contact:

WhatsApp: 0331-4777733
Contact Numbers: 0340-4438528, 0311-4290350
Email: timtimana.pk@gmail.com

TimTimana reserves the right to modify this Returns & Exchange Policy when necessary. Any updated policy will be published on this page.