Frequently Asked Questions

1. How can I place an order?

You can browse our collections, select your preferred product, choose the available size/options, and add the item to your bag. Follow the checkout process to complete your order.

For assistance with placing an order, you can also contact us through WhatsApp.

2. Do you deliver across Pakistan?

Yes. TimTimana offers delivery across Pakistan through reliable courier services.

Delivery times may vary depending on your location.

3. How long does delivery take?

Ready-to-ship orders are generally delivered within 2–7 business days after dispatch, depending on the destination.

Customized, made-to-order, and specially prepared outfits may require additional time.

4. How much is shipping?

Shipping charges depend on the order and delivery location. Any applicable shipping charges will be communicated or displayed during the ordering process.

5. Can I track my order?

Yes. Once your order has been dispatched, you may receive a tracking number or delivery update through WhatsApp, SMS, or email.

6. Can I change my order after placing it?

Please contact us as soon as possible if you need to make changes to your order.

Once an order has been processed, customized, or dispatched, changes may no longer be possible.

7. Do you offer customized outfits?

Yes. TimTimana offers customization on selected outfits and made-to-order pieces.

Customization options may vary depending on the design. Please contact our team before placing your order to discuss your requirements.

8. Can I choose my own measurements?

For selected customized or made-to-order outfits, you may provide your preferred measurements.

Please ensure that all measurements are accurate before confirming your order.

9. What if I receive the wrong item?

If you receive an incorrect item, please contact us as soon as possible after delivery.

Our team will review the issue and, where applicable, arrange an exchange according to our Returns & Exchange Policy.

10. What if my order arrives damaged?

Please inspect your package when it arrives. If the item is damaged or the package appears tampered with, contact us immediately and provide photographs/videos if requested.

We will review the issue and assist you according to our Returns & Exchange Policy.

11. Can I exchange my order?

Eligible items may be exchanged within the specified exchange period, provided they meet the conditions in our Returns & Exchange Policy.

Customized, altered, worn, washed, or final-sale items may not be eligible for exchange.

12. Do you offer refunds?

TimTimana primarily offers exchanges rather than refunds.

Refunds may only be considered in exceptional circumstances as outlined in our Returns & Exchange Policy.

13. How do I select the correct size?

Please refer to our Size Guide before placing your order.

If you are unsure about your size, contact our team through WhatsApp and we can help you choose the most suitable size based on your measurements.

14. Are customized outfits returnable?

Customized and made-to-order outfits are generally non-returnable and non-exchangeable because they are prepared specifically according to the customer's requirements.

Exceptions may apply if the item is received damaged, defective, or significantly different from the confirmed order specifications.

15. How should I care for my TimTimana outfit?

Care instructions may vary depending on the fabric, embroidery, embellishments, and construction of the outfit.

Always follow the care instructions provided with your garment. For delicate or embellished pieces, professional dry cleaning may be recommended.

16. How can I contact TimTimana?

You can contact our team through:

WhatsApp: 0301 9769974
Email: info@timtimana.com

Our team will be happy to assist you with orders, sizing, customization, delivery, and other questions.

17. Where is TimTimana based?

TimTimana is based in Anarkali, Lahore, Pakistan.

18. Do you have a physical store?

For information about our physical location, store availability, and visiting hours, please contact our team before visiting.

19. Are all products available immediately?

Not necessarily. Some pieces are ready-to-ship, while others may be made-to-order or require additional preparation.

The estimated availability and processing time will be communicated where applicable.

20. What payment methods do you accept?

Available payment methods may vary. The payment options currently available will be shown during the ordering process or confirmed by our team.

Still Have Questions?

We're here to help.

WhatsApp: 0331-4777733
Contact Number: 0340-4438528, 0311-4290350
Email: timtimana.pk@gmail.com

TimTimana — Timeless pieces, thoughtfully made.